Frequently Asked Questions

Subscriptions

Can I purchase on a monthly basis?

Yes. Select the ‘bill monthly’ option. You can cancel at any time. You are NOT committed to an entire year.

How do I cancel?

At the end of each month iTunes will alert you with a pop up reminder asking if you wish to renew the subscription for another month. To cancel, select ‘No’ when the subscription reminder alert is displayed.

Can I cancel at any time?

Yes. You can cancel at anytime. If you do cancel, you will still have access to use the app and your art but you won’t be able to use the extra subscription features.

I am an iOS user and was interested in upgrading from Basic to Plus. Does the app charge the full amount of a Plus subscription and give me credit for the Basic subscription I have already paid for?

If you upgrade your subscription to a higher level plan midway through your current subscription you will immediately receive access to the upgraded plan. You will be charged immediately for the new plan, but will receive a refund from Apple for the unused portion of your current (lower level) subscription. For example, if your subscription renewal date for your Basic Plan is the 1st of every month, and you upgrade to a Plus Subscription on the 15th of the month, you will be charged for your Plus Subscription on the 15th, and this will become your new renewal date.

Your Basic subscription will be superseded by the Plus subscription and you will receive a refund from Apple for the unused portion of your Basic Subscription. Please note that Apple calculates and controls the period of time they refund, and it may take several days for them to process your refund.

Managing Your Artwork

How do I share my collection?

iArtView’s Plus and Pro in-app subscription plans include a six digit share code. Simply share this code and a link to the iArtView app and your clients can start interacting with your art on their walls.

How many users can I share my collection with?

Galleries and Artists who purchase a Custom App have their own independent app and presence on the iTunes App Store. Sharing and downloads are unlimited. Anyone around the world may download their gallery or studio app from the iTunes App store and exclusively view their collection to scale on personal wall spaces.

Can a prospective customer send me a photo of their wall and can I then put my painting on that wall?

You have a couple of different options for getting your art onto your clients’ walls:

  1. Clients can email you photos of their wall spaces. You can save their image to your mobile device’s camera roll. On the wall page there is a button on the right hand panel, “Import Photo.” Import the photo and add your art. You can pinch the art to make it larger or smaller. You can email your clients their new wall, save to your camera roll etc. by tapping the top right corner Share button.
  2. If you have a Plus or Pro plan you can give your clients the 6 digit/letter share code in your subscription. They can download the iArtView app, enter the code, take photos of their walls and add art. Below are instructions that you can copy and paste and share with clients.

How do I see multiple images from my collection?

To see your collection, click on the one main image in your collection and all the others appear.

Custom Apps

Can you brand iArtView for my Gallery?

Yes. We offer full service Custom App solutions where we rebrand the app with your galleries logo and look and feel. The stand alone app is distributed through iTunes under your galleries name.

What is a Custom App?

A Custom App is a private label solution were we re-brand the iArtView app for your specific gallery. The app is then released to iTunes and available in the geographies you choose.

Do you support languages other than English?

Yes. The iArtView gallery solution can be customized for any language.

Integrations

How do I integrate my existing gallery website with iArtView for hands free auto uploads?

Integration into your website is easy, our developers can have a look at your website and create a pathway to load your existing artwork to your iArtView account. Each website is unique so it’s best to contact us and we’ll be happy to chat through the details with you.

Can iArtView do the web integration for me?

Yes. Our internal development team specializes in gallery websites. Call or click to discuss your project today.

Platforms

Is iArtView available for iMac?

We will keep you informed should the platform become available for iMac. If you’re using the app for placing works into designer interiors a desktop version would work well. The auto scale feature would not work because it relies on using a mobile device camera.

Do you have a version for Android?

We’re working on it.

Troubleshooting

Images will not stay in the app collection. They just disappear.

This may be due to the type of image being uploaded. In order to further assist you would you mind:

  1. Uploading a different image (not an image of an art piece) and see if the image stays in the application.
  2. Emailing one of the copyright images to us to we can see what type of image it is.
  3. It would also be helpful to know what device you are using (iPhone 5, iPad 2 etc).